DELIVERY POLICY

The important stuff ….

Free delivery to your door on all orders over R1000 … anywhere.  Only pay R150 for all orders under R1000.

3-7 business days for deliveries once order dispatched

We insure all your purchases during shipping.

We want you to be happy with your purchase, so will accept returns of any item you ordered and are not happy with within 7 days of you receiving it at our expense.

The legal stuff ….

If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through The Green Key website.

Online Ordering and Email Confirmation

Products purchased through The Green Key website will be delivered to a physical address of your choice, which must be selected during the online ordering process.  As soon as your order is dispatched, we will send you a confirmation email with tracking details.

Courier Delivery

Deliveries will be performed by a courier company engaged by The Green Key

The delivery service is available from 8am until till mid-afternoon during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week.  You may be required to sign for delivery and to provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, either The Green Key or the courier company, acting on The Green Key behalf,  will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. 

In the event that, The Green Key and/or its duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid to The Green Key.

Delivery Times

Our delivery times will vary between 3-7 working days depending on, among other things, product availability.  While The Green Key is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame, particularly in the event that certain products contained in your order are temporarily (or permanently) unavailable.

Costs

All orders are delivered free of charge on orders over R1000 and a shipping fee of R150 applies to orders under R1000.  The Green Key, in its sole discretion, may determine that your delivery address is in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.   We do not deliver to farms or informal settlements.

Our liability

The Green Key is not liable for any incorrect order or delivery where you make an error in the information that you provide to The Green Key e.g., if you provide the incorrect delivery address or submit an incorrect order.  If you do not provide a valid physical address for delivery, The Green Key may cancel your order and refund the purchase price.  It may also not be possible for us to deliver to some locations.  If this is the case, we will inform you using the contact details that you provide to us when you make your order and will arrange for cancellation of the order or delivery to a different delivery address.

We take all reasonable steps to ensure that your ordered products are delivered within 3-7 business days. While The Green Key will try to ensure a smooth delivery process, In the event that we are unable to meet the estimated delivery time frames, you accept and agree that The Green Key, will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order.   You further acknowledge that the delivery of your order may be impacted by events beyond the control of The Green Key, such as adverse weather conditions, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

The Green Key delivers the products in Eco packaging. You understand and accept that the packaging of the products offered on The Green Key’s website (e.g. bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you.